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A: We appreciate you updating your catalog address.

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The size differential of the glass pieces creates undue breakage.Delphi receives very competitive freight rates - if you would like an item that is delivered by truck please proceed through your order, you will receive an emailed Freight Estimate form from a Delphi Representative within 24-48 hrs or contact Delphi for delivery options and charges. A: Basic shipping and processing charges depend on the destination and the weight of your order, as well as the delivery method you choose.For faster shipping, Delphi offers Fed Ex Next Day, Second Day Air, and 3 Day Select Delivery for most orders.No backorders are accepted for glass, came or framing stock, unless item is a special order.Delivery Information Q: When will my order be delivered? We have an order processing time of 1-2 business days.A few items, such as large kilns and glass crates are delivered by truck.

Items requiring truck delivery will be specified in the product's description.

Delphi will backorder items temporarily out of stock up to 30 days.

On rare occasions when a backorder last longer than 30 days you will be notified via postcard and given the option to cancel or continue to wait for the back ordered item.

Please note that pre-made glass packs do NOT incur a separate boxing charge.

If boxing charges apply to your order, they will be added automatically, so you can review your total shipping and handling charges before you finalize your order.

If an ordered item is out of stock it will be moved to a Backorder status and we will do our best to get that product delivered as quickly as possible.